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Home > Zero Tolerance Policy
Being a reputable business in its specialization, Hostbillo(Hostbillo Hosting Solution) has a strict anti-spam policy. This gets carried on by repeatedly sending spam emails. The account of a specific user must be immediately terminated when it gets found that they are using our server to send spam.
Dispatching unsolicited emails and other internet-based communications to those who haven't consented to receive them gets known as spam. Spam is still a crime whether it gets mailed as a particular email or as a mass mailing. Additionally, purchasing a list of email addresses from a third party and dispersing it in bulk is considered spam.
Email lists that are frequently found in spam should be requested to be removed by subscribers using an opt-out request. When a corporation gets contracted to send mail to a catalog of people who have not been selected to receive your communications, this is also considered spam.
Phishing is a scenario in which a criminal poses as a respectable firm or a trustworthy individual. It gets employed to get sensitive information, such as bank account details, via a phishing email.
When phishing gets pinpointed, your service will be promptly canceled with no return or credit. Additionally, the main responsible party for data loss will be the user or reseller.
You are solely liable for the actions of any third parties you employ to carry out your company mailings because you control the email lists they are sent to. Any transgression by a third party will get viewed as an offense and may result in termination.
Accordingly, any account that causes our IP addresses to get blacklisted will get deleted. Further, we have the right to instruct adjustments, and deactivate, or delete any website that does not stick to our spam guidelines. Any account holder may be charged by Hostbillo for cleaning fees or costs associated with blacklist removal.
The transactional emails supply information unique to each receiver. These often appear in reaction to user activity on a website to complete a job or process, such as password changes. Therefore, they can only operate as information-based documents, like monthly statements. They utilize it to heighten an existing consumer relationship.
Marketing emails are occasionally considered promotional emails due to the advertising and marketing information they compose. Their goal is to complete some activity, such as purchasing or downloading files. They get shared at a designated time with a list of clients who have shown an interest in obtaining additional details.
The essential contrast is that promotional emails have a lower open rate. While transactional emails have a greater open rate.
A user is someone who uses the services provided by Hostbillo for personal purposes. When we talk about spam, we usually mean the service user who sends the email lists.
Hostbillo does not permit unsolicited mass emails or commercial emails. This policy defends our customers from the risks connected with "spam"-related conduct. An unwanted broadcast or commercial email get defined as an email transmitted to an address without the recipient's express permission. Your hosting agreement contains a reference to this spam-free approach. Hostbillo may also discontinue your account if you participate actively in any of the behaviors prohibited by this agreement.
Clients of Hostbillo are not authorized to send UBE/UCE through our network or using our users' bandwidth.
It is also illegal to send UBE from a separate service provider that uses any other resources located on the Hostbillo network. This classification includes DNS and website redirection services.
It gets prohibited to utilize the Hostbillo network to request or assemble feedback on communications provided by another internet service provider. Mainly if the communications violate the procedures of any other service. Users may get a demand to show evidence establishing that specific recipient authorization was obtained at the time of sending emails.
Hostbillo's conditions of service might account for the lack of verification of authorization for a deceptive mailing UBE/UCE.
Hostbillo clients are not authorized to execute fully accessible mail relays on their servers or networking devices. A low level of awareness about the presence or operation of an available mail relay cannot get considered a preventive tactic.
Operating email proxies to communicate UBE/UCE is also not authorized for Hostbillo customers. After two offenses of this policy, the service will get canceled directly.
Trying to run unverified mailing lists is not authorized for Hostbillo users. Email addresses will not get added to mailing lists unless the owner gives permission beforehand. Every email list that gets operated should have a clear opt-in. Besides, each address owner's membership confirmation letter should get saved in a file for the course of the mailing list's current state. Sending emails from a website that is hosted by Hostbillo while using any account or purchasing email address directories from outside sources is prohibited.
Subscribers are customers who pay Hostbillo for services. Customers often select monthly, quarterly, or annual service choices.
Clients of Hostbillo are not authorized to administer accounts for or supply services to businesses or people detailed in the Spamhaus Registry of Known Spam Operations / ROKSO database.
Clients are usually notified when there is a breach of the spam policy. Failure to reply to or correct the spam policy violation notification may result in termination. Customers are in charge of keeping the database up to date with appropriate contact information.
Every valid spam allegation will get answered and resolved by a client and they must respond within a 24-hour time frame. To address UBE/UCE issues, Hostbillo's administration has the authority to impose restrictions on traffic, servers, or networking hardware. It will continue until a solution gets located and preventative benchmarks get implemented. As the goal will be to prevent the offense from happening again.
Hostbillo has the right to conclude all services to a user if it continues to receive complaints about the same issue. This is critical to preventing the policy's violation of spam.
Opt-in emails, like all other third-party mailers, get forbidden by Hostbillo. All opt-in emails must preferably get approved by the Hostbillo abuse department before they can get distributed. However the abuse department will stay on surveillance, and prior authorization will get required.
To report a specific incidence of email abuse (spam), simply email [email protected].
If any of your Hostbillo IPs get displayed in Spamhaus, your server will get pulled offline instantly. Likewise, you will be unable to request any additional servers from Hostbillo.
A reseller is someone who has purchased Hostbillo reseller services. Being the supplier for several customers in this case, this individual is responsible for the behavior of the end user. Since that we will only contact the user as a reseller, it is their obligation to manage the spam issue.
It is the reseller's duty to provide all required information when filing a complaint whenever a user registers as a reseller or accesses the service for resale. Otherwise, the service would get discontinued. We would only reach the reseller's representative in the case of a disagreement; Hostbillo is not required to speak directly with the reseller's client. Hostbillo transactions get limited to resellers who have registered with us.
The reseller gets charged with holding to the zero-spam policy. We cannot afford to jeopardize the reputation of Hostbillo solutions, consequently, this becomes necessary.
Hostbillo subscribes to Regulation (EU) 2016/679 of the European Parliament and Council, which became effective on April 27, 2016. It emphasizes people's privacy and the free movement of such information. GDPR and the US CAN-SPAM Act are two regulations that oversee the sending of commercial emails.
1. You could never provide fraudulent or misleading header information. The contents as well as the classification of the person or organization who sent the email should be valid and authentic.
2. Fake and deceptive email subject lines get prohibited. The subject line of an email cannot mislead the receiver as to what gets contained within.
3. Every email should provide a clear description of how the receiver can opt out of receiving future emails. The user must supply a return email address or another mechanism for recipients to opt out of receiving future communications. The approach should allow the receiver to withdraw their permission in 30 days. In less than ten days, the user should quit sending emails.
4. Every email must have a valid mailing address. Every email communication must include a valid, usable mailing address.
If you're confused if the messages you post are spam or not, try conducting this simple test.
If you replied YES, you're probably a spammer. If you keep repeating these mistakes, you will eventually get labeled as one. Please contact the customer care staff if you have any questions or concerns before attempting to authenticate any emails.
Improvements to the Terms and Conditions: Hostbillo maintains the right to modify these policy statements, as well as further guidelines, at any moment and without warning.